One dashboard to manage your Google reviews and customer feedback
WiseFeed provides a comprehensive suite of tools to collect, analyze and act on feedback, allowing you to drive growth and improve customer satisfaction.
White-label dashboard for all your locations
Your dedicated administrator interface to manage all your establishments under your brand. Supervise all of your points of sale, analyze performance by site and manage your feedback strategy centrally.
Multi-site performance
Analyze and compare the performance of all your establishments with standardized indicators.
Centralized management
Configure and manage all your establishments from a single interface, with personalized settings per site.
Consolidated network view
Get a global view of customer feedback across your entire network of establishments.
Manager interface for real-time customer feedback
Optimize your customer feedback system. Managers configure their categories and questions, then analyze feedback in real time to make informed decisions and improve the customer experience.
Advanced customization
Create tailor-made questionnaires tailored to your industry and specific goals.
Real-time analytics
Track key indicators (NPS, CSAT) and identify trends to continually improve your service.
Complete feedback system
Your customers scan the QR code to give their opinion, you receive actionable insights immediately.
Mobile application
Manage customer returns wherever you are with our intuitive mobile app. Instantly respond to feedback, view dashboards, and collaborate with your team right from your smartphone.
Push notifications
Be alerted in real time for each new feedback or important update.
QR Codes
Make it easier to collect feedback in-store or during events using scannable QR codes.
Accessible anywhere
Responsive web interface: manage your feedback from any device, at any time.
How does WiseFeed use AI to prevent negative reviews?
WiseFeed uses AI to analyze every piece of feedback in real time, detect negative sentiment and highlight the root cause. Managers receive clear signals on what to fix and when, so they can act before a bad experience turns into a public negative review on Google.
Sentiment analysis
Automatically understand the emotion (positive, negative, neutral) behind each comment.
Smart categorization
Automatically sort and classify feedback by theme (customer service, product, price, etc.) for targeted analysis.
Loyalty program
Integrate a rewards system to encourage customers to give constructive feedback and engage with your brand.
Specialized modules
Discover our specialized modules and complete KPI suite to manage your customer performance with precision.
Specialized Modules
- Smart loyalty programs - Customer segmentation and personalized offers
- Seasonality analysis - Prediction of busy periods
- Real-time complaint management - Proactive incident resolution
- Targeted marketing campaigns - Based on customer behavior
KPI & detailed reports
- Real-time dashboards - NPS, CSAT, CES and sentiment scores
- Predictive analytics - Retention rate and churn risk
- Sector benchmarks - Comparison with your competitors
- Automated reports - PDF export and team sharing
And many other sectors...
WiseFeed is a flexible solution that adapts to many other fields: healthcare, real estate, leisure...