WiseFeed FAQ – Frequently Asked Questions

WiseFeed intercepts dissatisfaction before it turns into a public review. The customer scans a QR code and reports the issue in a few seconds. The manager sees the alert immediately in the dashboard, can intervene while the customer is still on site, and turn a negative experience into a loyalty opportunity.

Customers scan a QR code displayed on the table, in the room, at the checkout or on the receipt. They access a simple mini‑questionnaire adapted to the sector (restaurant, hotel, retail, moving). The feedback arrives in real time in the WiseFeed dashboard, with no SMS or email, ready to be handled by the team.

Each feedback includes the key information you need to act fast: Who – the service or staff member concerned, When – the exact date and time of the issue, Where – the precise touchpoint (table, room, checkout, hall, etc.), and Why – the detailed reason for the dissatisfaction. All this is visible immediately in the manager’s dashboard.

All alerts and customer feedback are centralized in the WiseFeed dashboard. As soon as a customer expresses dissatisfaction, the manager sees it in real time in the interface, with full context (location, table, room, service). They can track the history, assign follow‑up to a team member and measure resolution over time.

WiseFeed is designed for businesses that live from customer experience: restaurants and cafés, hotels, fashion and retail stores, service centers, moving companies and local services. The platform adapts both to multi‑site chains and independent businesses that want to protect their online reputation.

Yes. WiseFeed includes a points‑based loyalty module for cafés and restaurants. Customers earn points with each visit or interaction, according to the rules defined by the venue. The manager tracks points, rewards and history directly in the dashboard, without adding a complex loyalty card system.

Yes. WiseFeed can generate automatic replies to Google reviews, whether positive or negative. The AI suggests responses adapted to the tone and content of each review, which you can validate or adjust before publishing. This helps you answer customers faster while keeping a professional, on‑brand message.

Yes. WiseFeed is built for networks and franchises. Each location has its own QR codes and indicators, while head office gets a consolidated view by city, region or country. This makes it easy to compare sites, spot weak points and prioritize improvement actions.

A classic e‑reputation tool mainly monitors reviews that are already published on Google or social networks. WiseFeed acts upstream: it captures feedback on site via QR code, alerts the manager in real time in the dashboard and helps them resolve the issue before the customer posts a negative review. This reduces risk while increasing 5‑star reviews.