WiseFeed FAQ – Frequently Asked Questions
Find answers to the most common questions about WiseFeed: Google reviews, QR codes, real‑time feedback, dashboard, loyalty and AI.
How does WiseFeed prevent negative reviews on Google and Google Maps? ▾
WiseFeed intercepts dissatisfaction before it turns into a public review. The customer scans a QR code and reports the issue in a few seconds. The manager sees the alert immediately in the dashboard, can intervene while the customer is still on site, and turn a negative experience into a loyalty opportunity.
How do customers give feedback with WiseFeed? ▾
Customers scan a QR code displayed on the table, in the room, at the checkout or on the receipt. They access a simple mini‑questionnaire adapted to the sector (restaurant, hotel, retail, moving). The feedback arrives in real time in the WiseFeed dashboard, with no SMS or email, ready to be handled by the team.
What information do you get in real time when a customer scans the QR code? ▾
Each feedback includes the key information you need to act fast: Who – the service or staff member concerned, When – the exact date and time of the issue, Where – the precise touchpoint (table, room, checkout, hall, etc.), and Why – the detailed reason for the dissatisfaction.
The WiseFeed advantage: Thanks to precise timestamps, the system automatically links each feedback to the current time slot (morning, afternoon or evening shift). You instantly know which shift was working at that moment for highly accurate HR management.
Where does the manager see alerts and customer feedback? ▾
All alerts and customer feedback are centralized in the WiseFeed dashboard. As soon as a customer expresses dissatisfaction, the manager sees it in real time in the interface, with full context (location, table, room, service). They can track the history, assign follow‑up to a team member and measure resolution over time.
What types of businesses is WiseFeed designed for? ▾
WiseFeed is designed for businesses that live from customer experience: restaurants and cafés, hotels, fashion and retail stores, service centers, moving companies and local services. The platform adapts both to multi‑site chains and independent businesses that want to protect their online reputation.
Does WiseFeed offer a loyalty program for cafés and restaurants? ▾
Yes. WiseFeed includes a points‑based loyalty module for cafés and restaurants. Customers earn points with each visit or interaction, according to the rules defined by the venue. The manager tracks points, rewards and history directly in the dashboard, without adding a complex loyalty card system.
Can WiseFeed automatically reply to positive and negative Google reviews? ▾
Yes. WiseFeed integrates cutting-edge AI that generates responses adapted to your brand’s tone. You can choose to validate each response manually or activate Autonomous mode. If your teams are in the middle of a rush and do not have time to respond, the AI takes over in real time to address the customer’s internal dissatisfaction before they leave the venue.
Does WiseFeed work for multiple locations or cities? ▾
Yes. WiseFeed is built for networks and franchises. Each location has its own QR codes and indicators, while head office gets a consolidated view by city, region or country. This makes it easy to compare sites, spot weak points and prioritize improvement actions.
How does the time-slot alert system work for teams? ▾
In your dashboard, you configure your team schedules (e.g. Morning, Afternoon, Evening) and assign the person responsible for each shift. As soon as a negative review is intercepted, WiseFeed identifies the scan time and routes the alert only to the email addresses of the people on duty. The director receives nothing on their day off, while the manager on duty can act on site within seconds.
How is WiseFeed different from a simple e‑reputation tool? ▾
A classic e‑reputation tool is passive: it only monitors and reports reviews already publicly posted on Google or social networks, when the damage has already been done.
WiseFeed is an active protection and operational management system:
1. It intercepts issues at the source: It captures dissatisfaction on site via QR code and blocks access to public platforms by opening a private dialogue.
2. It makes teams accountable (HR): Thanks to precise timestamps, every response is linked to the current shift (morning, afternoon, evening). You instantly identify which team was on the ground when the incident occurred.
3. It routes intelligently: Real-time alerts target only the email addresses of managers on duty, without disturbing management on their day off.
4. It acts autonomously: In the middle of a rush, our AI immediately handles and defuses dissatisfaction on your behalf.
You are not just managing stars: you are optimizing operations and protecting revenue before the customer even leaves the door.